Order Cancellation Policy
If you cancel your order BEFORE it has been shipped, you will not be charged any fee. If you cancel your order AFTER it has been shipped, you will be assessed a 15% cancellation fee of the total invoice value before credit is issued according to Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees. Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above.
Order Replacement and Refund Policy
Definition: 'Return' is defined as the action of giving back the item purchased by the Buyer to the ISCS on the Website. Following situations may arise:
Item was defective
Item was damaged during the Shipping
Products was / were missing
Wrong item was sent by the Seller.
You, as a Buyer, shall be entitled to claim a refund of the Transaction Price (as Your sole and exclusive remedy) in case You do not receive the Delivery within the time period agreed in the Transaction or within the time period as provided in the Policies, whichever is earlier. In case you do not raise a refund claim using Website features within the stipulated time than this would make You ineligible for a refund.
You, as a Buyer, understand that the Payment Facility may not be available in full or in part for certain category of products and/or services and/or Transactions as mentioned in the Policies and hence You may not be entitled to a refund in respect of the Transactions for those products and /or services Refund, if any, shall be made at the same Issuing Bank from where Transaction Price was received. Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees.
For electronics payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI). Refund shall be conditional and shall be with recourse available to ISCS in case of any misuse by Buyer. All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company.
All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank. The return policy period (ISCS Replacement Guarantee) depends on the product category and the ISCS. If at the time of delivery and/or within the applicable return policy period, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the seller subject to the following terms and conditions
Notify ISCS of any defects in the product/s at the time of delivery of the product/s and/or within the applicable return policy period and the same product/s will be replaced in return of the defective product/s Replacement can be for the entire product/s or part/s of the product subject to availability of the same with the seller
Following products shall not be eligible for return or replacement:
Damages due to misuse of product
Incidental damage due to malfunctioning of product
Any consumable item which has been used / installed
Products with tampered or missing serial / UPC numbers
Any damage / defect which are not covered under the manufacturer's warranty
Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the products delivered.